Refund policy

Return & Refund Policy

Last updated: March 21, 2026

Thank you for shopping with EurKart Online OÜ. We aim to ensure you are satisfied with your purchase. This policy explains how returns and refunds are handled for orders placed through our website.

EU Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the product, in accordance with EU consumer protection laws.

To exercise this right, you must notify us within this 14-day period.

Return Conditions

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase or order confirmation is required

Returns that do not meet these conditions may not be accepted.

Change-of-Mind Returns

If you request a return due to a change of mind:

  • The request must be made within 14 days of receiving the product
  • The customer is responsible for return shipping costs
  • The item must be unused and in its original packaging

Return shipping costs may vary depending on the destination.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the issue.

In such cases, we will offer one of the following:

  • A replacement item, or
  • A full refund

Return Process

Some products are shipped directly from our international fulfillment partners. After your return request is approved, our support team will provide detailed return instructions.

Do not send items back without contacting us first, as unauthorized returns may not be processed.

Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company: EurKart Online OÜ
Registered Address: Tornimäe tn 5, 10145 Tallinn, Estonia
Email: contact.eurkart@gmail.com
Response Time: Within 48–72 hours